Privacy Policy

This privacy policy explains how Collectively Tangled Counselling & Consulting Inc., its subsidiaries, affiliates and related entities (“we,” “our”) collect, use and disclose your personal information. For the purposes of this policy, “Personal Information” means information that directly or indirectly identifies an individual, such as your name, mailing address, email address or telephone number.

This privacy policy applies to our counselling services, consultations, communications with clients and prospective clients, and activities on our website at https://www.collectivelytangled.com/ (the “Website”), unless we provide a separate privacy policy for a particular service.

Please review this privacy policy carefully. By submitting Personal Information to us, booking or participating in a consultation or counselling appointment, using our Website, or otherwise interacting with us, you consent to our collection, use and disclosure of your Personal Information as described in this privacy policy, as updated from time to time.

How do we obtain your consent?

We collect, use and disclose your Personal Information with your consent or as otherwise permitted or required by law. The way we obtain consent will depend on the circumstances and the sensitivity of the Personal Information involved. If you choose to provide Personal Information to us, we will understand that you consent to our collection, use and disclosure of that information as described in this privacy policy.

In most cases, we will seek your consent when your Personal Information is collected. If we want to use your Personal Information for a purpose that was not previously identified, we will seek your consent before using it for that new purpose, unless otherwise permitted or required by law.

If you provide Personal Information to us about another individual, you are responsible for obtaining that individual’s consent for us to collect, use and disclose their information as described in this privacy policy.

How do we collect your Personal Information?

We collect your Personal Information when you:

visit our Website;
enter information on our Website or in an online form;
are enrolled in a membership by an organization or program;
request information about our services;
book, reschedule, cancel, or attend a consultation or counselling appointment;
complete intake, consent, assessment, or other service-related forms;
make a payment or request a receipt;
subscribe to our newsletter or other communications;
apply for a job, contractor role, therapist role, or provider opportunity; or
contact us by telephone, email, online form, or through our Contact page.

What information do we collect and for what purposes?

We collect only the Personal Information we need to provide counselling services, operate our Website, manage bookings and client relationships, process payments, communicate with you, and meet our legal and professional obligations. We may collect the following information:

Why Personal Information is collected	Which Personal Information is collected
To respond to inquiries, provide information about our services, and book or manage consultations and counselling appointments.	Name Email address Telephone number Appointment preferences, availability, time zone, and province or territory of residence Information you provide when communicating with us
To manage Memberships to our Services	Name Affiliated Organization/Program Email Address
To assess whether our counselling services are appropriate for you and to provide counselling services, including individual therapy, co-founder counselling, and related support.	Intake information, including personal background, business or work-related context, goals for counselling, and reasons for seeking support Relevant health, mental health, relationship, family, employment, leadership, or business-related information that you choose to provide Counselling notes, treatment plans, progress notes, assessments, referrals, and related records Emergency contact information, where appropriate
To create and manage client accounts, appointment records, consent forms, and administrative records.	Client profile information Login credentials and account settings, if applicable Signed intake, consent, cancellation, and other service-related forms Appointment history and service records
To process payments, issue receipts, and support insurance or reimbursement-related documentation.	Billing and payment information Transaction details and invoice or receipt information Information required for receipts, insurance claims, or reimbursement records, such as practitioner name, service date, and service type
To send appointment confirmations, reminders, service updates, administrative communications, and, where permitted, newsletters or promotional communications.	Name Email address Telephone number Communication preferences
To operate, secure, improve, and understand use of our Website, booking tools, and online services.	IP address, browser type, device information, operating system, pages viewed, referring URLs, dates and times of visits, and other usage information Cookie, analytics, and similar technology information, where applicable
To evaluate candidates and process job, contractor, therapist, or provider applications.	Name, email address, telephone number, resume or CV, cover letter, qualifications, professional credentials, references, and any other information you provide in connection with an application

We may also use your Personal Information to:

Meet our legal and professional obligations;
Maintain accurate client, appointment, billing, and administrative records;
Prevent, detect, and respond to cyber threats, unauthorized access, and fraud;
Respond to claims, complaints, requests, warrants, orders, and inquiries from courts, regulators, professional bodies, and other authorized bodies;
Protect your rights and interests along with our own; and
Participate in legal, regulatory, insurance, professional, or other proceedings or investigations.

How do we use cookies and other technologies?

Like most websites and other Internet services, we may collect certain technical and device information about your use of our Website. Such information may include your Internet protocol address, information about your device, browser and operating system, and the date and time of your visit.

We may also use cookies and similar technologies, or engage third-party services that use them, to help operate the Website, remember your preferences, understand how visitors interact with the Website, and improve our services. Cookies are small data files that websites transfer to your device. They help remember your preferences and make future visits more efficient. Cookies and similar technologies may be stored on your device or on servers operated or controlled by our third-party service providers.

We may use third-party service providers to support website analytics, communications, booking, payment processing, and other administrative functions. Those service providers may use cookies or similar technologies, which are governed by their own privacy policies. You may limit the automatic collection of certain information on our Website by disabling cookies in your browser settings. Please note that disabling cookies may affect the availability or functionality of certain Website features.

Do we collect information from minors?

Our services and Website are intended for individuals who are legally considered adults in their place of residence. We do not knowingly collect Personal Information directly from persons under the age of majority.

If you believe that a minor has provided us with Personal Information and would like to request that we delete it, please contact us as described in the “How to contact us” section below.

With whom do we share your Personal Information?

We may rely on service providers and professional advisors to help us operate our practice and provide our services. For example:

We may share your Personal Information with service providers who assist us with website hosting, booking and scheduling, secure communications, payment processing, cloud storage, client management, analytics, professional administration, or similar services.

When we provide Personal Information to service providers, we require them to maintain its confidentiality and security. We do not authorize service providers to disclose Personal Information to unauthorized parties or to use it for their own direct marketing purposes. If you would like more information about our service providers, please contact us using the contact information in the “How to contact us” section below.

We may also use or disclose your Personal Information where we believe it is permitted, necessary or appropriate:

with your consent, to another health care provider, counsellor, therapist, physician, insurer, benefits provider, emergency contact, or other person or organization involved in your care, support, payment, or reimbursement, as applicable;
under applicable law, including laws outside your country of residence;
to comply with legal process;
to respond to requests from public and government authorities, including public and government authorities outside your country of residence;
to enforce the terms of our service agreements, informed consent documents, payment terms, policies, or other agreements with you;
to protect our operations or those of any of our affiliates or subsidiaries;
to protect our rights, privacy, safety or property, and/or those of our affiliates, you or others; and
to allow us to pursue available remedies or limit the damages that we may sustain.

We may also transfer your Personal Information to a third party in connection with a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or part of our business or assets.

Opting Out of Communications

If you no longer want to receive marketing-related emails from us, you may unsubscribe using the link at the bottom of our emails, adjust your communication preferences where that option is available, or contact us using the information in the “How to contact us” section below.

We will make reasonable efforts to process your opt-out request promptly. Even if you opt out of marketing-related emails, we may still send you appointment reminders, billing notices, service-related communications, or other administrative or legally required communications.

Where is your Personal Information located?

Your Personal Information may be stored and processed in Canada and in other countries where we or our service providers operate, such as the United States. As a result, your Personal Information may be transferred outside your country of residence, where privacy laws may differ. While your Personal Information is outside your country of residence, it may be subject to the laws of that country, including lawful access by courts, governments, law enforcement or regulatory authorities.

Our handling of your Personal Information will continue to be governed by this privacy policy. Where applicable, we will take steps designed to provide appropriate protection for cross-border transfers, including by entering into agreements with third-party processors that include appropriate security measures.

In the case of any transfer of your Personal Information to other countries, we will implement appropriate safeguards to provide an adequate level of protection.

How long do we retain your Personal Information?

We retain Personal Information for as long as necessary to fulfill the purposes for which it was collected, as required or permitted by law, and for other legitimate purposes such as recordkeeping, continuity of care, professional obligations, data recovery, dispute resolution, and fulfillment of contractual or legal obligations. Counselling, clinical, billing, and administrative records may be retained in accordance with applicable laws, professional standards, and our internal retention practices.

How do we protect your Personal Information?

Safeguards

We use physical, administrative and technical safeguards designed to protect the confidentiality and security of the Personal Information we hold, including safeguards intended to prevent accidental or unauthorized access, use, loss, destruction, disclosure or alteration during transmission or storage. However, no security measure is absolute or fully guaranteed. If you have reason to believe that your interaction with us is no longer secure, or that information you provided to us has been compromised, please contact us immediately using the contact information in the How to contact us section.

Access restrictions

Only authorized personnel who need access to your Personal Information to perform their duties are permitted to access it.

What rights do you have regarding your Personal Information?

You may have certain rights regarding your Personal Information, including the right to access or correct it. These rights may be limited in some circumstances.

Access and rectification

You may access your Personal Information and, where appropriate, request correction, as permitted or required by law. You may also request the deletion of outdated or unwarranted information, or make written comments.

To help us keep the Personal Information we hold about you accurate and up to date, please tell us about any relevant changes without delay.

Withdrawing your consent

You may also withdraw your consent to our use or disclosure of your Personal Information, subject to legal, professional, contractual and recordkeeping requirements. If you withdraw your consent, we may no longer be able to provide certain services to you.

If you are located in Quebec, you may have additional rights, including:

you may have the right to request that Personal Information held about you no longer be disclosed;
you may have the right to request information about the use of any automated decision system and the impact it may have on you.

You also have the right to lodge a complaint with the relevant data protection authority. We may ask you to provide sufficient identification before fulfilling a request to access or correct your Personal Information. Any identification information you provide for this purpose will be used only to verify your identity.

To exercise your rights, please contact us using the information in the “How to contact us” section below.

When does this policy not apply?

This policy does not apply to websites operated by third parties over which we have no control. If you follow a link to a third-party website, the privacy policy of that third-party website will apply.

We are not responsible for the privacy policies, procedures or practices of third-party websites. We encourage you to review their privacy policies before submitting Personal Information to them.

How to contact us

If you have questions about how we collect, use or share your Personal Information, or if you wish to exercise your rights, please contact our Privacy Officer using the contact information below.

Email: info@collectivelytangled.com

Phone: 403-993-6375

Address: 108 Oaktree Close SW, Calgary AB, T2V 4E3

Will we amend this privacy policy?

We may update this privacy policy from time to time. If we make material changes, including changes made to comply with new legal requirements, we will provide notice where required so that you can make an informed decision about your continued use of our services. We will make the updated version available on our Website and indicate the date of the last update.

DATE OF LAST UPDATE: August 21, 2026.